Eddy is a results-driven specialist with 15+ years experience focusing on information technology and excelling on projects and deadlines whilst delivering exceptional results under strict timeliness.
The best leaders are proactive, strategic, and intuitive listeners. They recognize knowledge and wisdom are not gained by speaking, but by listening.
Mike Myatt
Forbes Leadership Magazine
IT Management, Project Management, Microsoft IIS, Microsoft Windows OS, Microsoft SQL, Microsoft Windows Server, System Security, PCI Compliance, Software Implementation & Upgrades, ITIL, Project Planning, Project Execution, Team Management.
1 Years
2 Years
1 year
Responsible for leading all supports aspects of Retail Store Systems, including Oracle Retail Solutions (xStore, xCenter, etc.), Payment application Layers (EFTLink, Tender Retail, etc.) and Omni Channel platforms. Provide assistance with integrations to other various products including SAP and Hybris (e-Commerce). Responsible for managing Store Support Team and Contractors in finding solutions to complex issues.
5 years
Lead all supports aspects of Theatre Technical Systems, including Windows Server, Active Directory, Point of Sale, Kiosk, and mobile applications. Examine potential impact of new software installation, existing software upgrades, and bug fixes. Set up and maintain retail software platform for theatres to increase customer experience and operate retail management processes. Conduct QA and regression testing as well as pre/post upgrade to ensure stability and functionality of existing systems. Manage features, new software releases, and bug procedures and document new product features/enhancements in collaboration with BA/PM team. Provide active functional support to internal support units (Helpdesk, Second, and Third Level) in identifying and resolving production issues – manage ServiceNow escalation.
5 years
Manager of the End User Support team, responsibilities including managing and overseeing the second level support team at Cineplex Entertainment L.P. Developing team members, documentation and processes for the End User Technical Support team. Accountable for team of 4 members, as well as third level escalation for technical issues. Responsible for many different areas of software and hardware – including home office and theatres.
4 Years
Accountable to provide level three technical support in all theatre supported applications, including Point of Sale systems, Web systems (Windows IIS based systems - Cineplex online ticketing engine), Cash Management systems, Kiosk systems and Kronos/INFOR (Workforce Management systems).
2 Years
Accountable to provide on call extensive first level technical support through a variety of means such as email, telephone and remote desktop to all of Hub Financials internal staff located in several different provinces in Canada (including Toronto; . Technical support included troubleshooting issues in a variety of applications, hardware and telephone system..
LinkedIn Profile & ResumeEddy’s ability to multi-task and manage his time was a real benefit to those projects and helped immensely in seeing those projects into production in a timely and appropriate manner. Eddy was a valuable resources and I would definitely work with Eddy again.
Chris Bailey Sr. Systems Administrator
Eddy is my go-to guy for any theater application issues particularly because of his intimate knowledge of the applications supporting our critical business processes. He is reliable, results driven and a team player.
Fahmy Kadiri, Sr. Security Architect
Eddy is great to work with and is a valuable team member. He's dependable, reliable and keeps cool under times of pressure.
Andrew Salmons, Web Architect
Eddy was my "go to IT person" because he was fast, reliable and very knowledgeable. He always seemed to know what I was talking about even when I didn't.
Yvonne Winkler, Business Development Coach
Have a question or want to know more? Emails are always welcome and communication is encouraged.
